Austin HIMSS Chapter Lunch and Learn: Transforming Patient Experience with AI - May 9th
We are pleased to announce our upcoming May Austin HIMSS Chapter Lunch and Learn event. You can register by clicking the link below. This event is scheduled for Tuesday, May 9th.
Session Title - Transforming Patient Experience with AI
Organizational focus on patient experience is growing across the spectrum of healthcare providers. The addition of Chief (Patient) Experience Officers (CXOs) into the hospital C-suite provides significant proof of this growth. CXOs juggle between hard metrics of performance on patient satisfaction surveys and creating an environment of engaged clinicians that provide high-quality, patient-centered care. In order to meet this challenge, new patient experience leaders should rely on richer sources of data than surveys, such as comments on social media or verbatim patient feedback from rounding. This presentation will discuss AI technologies that facilitate the processing of patient comments with the same level of rigor and consistency that was once only achievable through survey data. Discussion will highlight how new patient experience leaders can use these technologies to hear their patients' voices in their own words.
Session Presenter: Senem Guney, PhD
Senem Guney, PhD is the Founder and Chief Experience Officer of NarrativeDx. Senem got her PhD in Organizational Communication & Technology at The University of Texas at Austin. Her dissertation was based on her work as a process consultant at the IBM Austin Hardware Lab. She was on the faculty of the College of Computing and Information at SUNY, Albany. She was also a Fellow at the Center for Technology in Government, a SUNY-Albany affiliated think tank. Her research and consultancy experience spans across healthcare, technology development, and state government organizations.
May 9, 2017
11:30 AM - 1:00 PM
Thompson Conference Center, 2405 Robert Dedman Dr., Austin, TX 78712
To see additional information on this presentation and to register for this event, please click on the following link:
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Austin-Texas Chapter of HIMSS
33 West Monroe Street, Ste 1700
Chicago, IL 60603